FREQUENTLY
ASKED
QUESTIONS

The crash detection algorithm is based on monitoring the smartphones key sensors (Gyroscope, Accelerometer, Magnetometer and GPS). When an unusual driving pattern occurs equal to an motorcycle accident such as decceleration and tumbling followed by a non movement pattern. If the driver starts to move and/or continue riding after an accident, the crash alarm will not go off. If a crash is detected, an alarm notification is activated on the riders phone with both alarm sound and vibrations. The driver now has 60 seconds to deactivate the alarm if the driver is unharmed and don’t need any emergency help.

Today, Detecht are directly linked to the emergency service SOS Alarm in Sweden available for all Swedish riders using Detecht-Premium. In order to get emergency help as fast as possible we send your exact location, driving direction, time of accident, and the drivers phone number. In order for the SOS Alarm connection to work you need to activate SOS Alarm after you bought Detecht Premium and entering your required personal information.

Outside Sweden

In other countries the alarm will go directly to the Emergency Contacts that you have added in the app. These will be sent an emergency-sms containing the time & place of the accident in order to take further emergency actions. You’re able to add 1 Emergency Contact for free and if you want to add more, you are able to do so once you have become a Detecht Premium Member.

No, you have all the sensors you need right in your smartphone!

The mobile phone has to be worn on the body of the driver or mounted on the motorcycles handlebar. You should not place it in any backpack, open space or similar, then the accident detection can false alarm due to the sensitivity in the phone’s sensors.

Detecht only send the most critical information to SOS Alarm, and no information that could hurt a driver involved in an accident. The following information is sent from Detecht to SOS Alarm in order for them to be able to locate and help the driver: Time of an accident, position (GPS), direction, name and phone number. The phone number is used by SOS Alarm to try to get in touch with the driver.

In some locations the phone might not be able to get good GPS connection. You can still use Detecht, but distance and velocity will become less accurate.

If it is not tracked at all it is probably due to that you did not allow the app to use it’s positing.

1. Tap Settings
2. Tap Apps
3. Tap Permissions
4. Allow Detecht to use your position

Edit the accuracy to high precision as well.

Please send us a mail including your request to: feedback@detecht.se

We love new features and feedback!

For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing Detecht from running in the background:

1. From the app drawer, tap Settings.
2. Select Battery.
3. Tap theOverflow menu icon and choose Battery Optimization.
4. Tap the downward caret and choose All apps.
5. Tap Detecht, then tap Don't optimize.

For devices running Android version 7.0.0 and newer, check that your battery optimization is not preventing Detecht from running in the background:

1. From the app drawer, tap Settings.
2. Select Apps.
3. Find and tap Detecht.
4. Select Battery, then tap Battery Optimization.
5. Select Apps not optimized option and change it to .
6. Find Detecht in this list and set to .

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Detecht from running in the background:

1. From the app drawer, tap Settings.
2. Select Battery.
3. Choose Adaptive Battery.
4. Tap Restricted apps, and make sure Detecht is not listed.

Step 1: Ensure that Detecht is set to auto-start

1. From the app drawer, tap Settings.
2. Tap Power Management.
3. Select Auto-start Manager.
4. Find Detecht and ensure it's enabled.

Step 2: List Detecht as a protected app

1. From the app drawer, tap Mobile Manager.
2. Tap Boost.
3. Tap Enable Super Boost, then select Protected app list.
4. Verify that Detecht is on the list.

Make sure that Detecht is allowed to begin on startup from your Auto-start manager:

1. From the app drawer, tap Apps.
2. Tap Auto-start manager.
3. Toggle Detecht to Allow.

1. From the app drawer, tap Settings.
2. Tap Power Saving.
3. Tap Protected apps.
4. Toggle Detecht to enable.

Step 1: List Detecht as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager.
4. Tap Protected apps (or ).
5. Toggle Detecht to enable.

Step 2: Ignore battery optimizations for Detecht

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap Advanced.
4. Select Ignore battery optimizations.
5. Choose Detecht and ignore the app.

1. From the app drawer, tap Phone Manager.
2. Swipe left and tap Startup Manager.
3. Tap Detecht and ensure that it's set to run automatically at system startup.

Ensure that Detecht is exempt from your device's battery optimization features:

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager.
4. Tap Protected apps.
5. Toggle Detecht to enable.

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap Detecht.
4. Select Power usage, followed by App launch.
5. Toggle Manage automatically to Off.
6. Then, toggle Auto-launch, Secondary launch, and Run in Background to On.

Enable the auto-start setting for the Detecht app:

1. From the app drawer, tap Settings.
2. Tap Power Manager.
3. Select Background app management.
4. Tap Protected apps.
5. Toggle Detecht to Allow auto-start.

Ensure that Detecht is set to auto-launch

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap the gear icon in the top right.
4. Select App Autolaunch.
5. Toggle Detecht to enable.

Step 1: Check that app storage is set to clear normally

1. From the app drawer, tap Settings.
2. Tap Advanced.
3. Select Recent apps management.
4. Ensure that Normal clear is enabled.

Step 2: Exclude Detecht from battery optimization

1. From the app drawer, tap Settings.
2. Tap Battery, then Battery Optimization.
3. Tap Apps not optimized and select All apps.
4. Find Detecht and ensure it's set to Don't optimize.

Adjust your battery optimization to allow Detecht to run better in the background:

1. From the app drawer, tap Settings.
2. Tap Battery.
3. Select Battery Optimization.
4. Tap the Overflow menu in the top right of that screen.
5. Select Advanced Optimization.
6. Toggle Detecht to off.

Step 1: List Detecht as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager, then Protected Apps.
4. Toggle Detecht to enable protection.

Step 2: Ignore battery optimization for Detecht

1. Tap on Settings.
2. Select Battery, then tap on Energy Saver.
3. Find Detecht and ensure that , , and and are all disabled.

Step 3: Add Detecht to start up manager

1. Open the Security app.
2. Select Privacy Permissions, then .
3. Tap Battery Manager, then Protected Apps.
4. Find Detecht and ensure this setting is enabled.

Exclude Detecht from battery optimization

1. From the app drawer, tap Settings.
2. Tap Device management.
3. Select Battery.
4. Tap Unmonitored apps.
5. Add Detecht to this list.

Step 1: Check that Detecht is given permission to autostart

1. From the app drawer, tap Security.
2. Tap Permissions.
3. Tap Autostart.
4. Toggle Detecht to enable.

Step 2: Ignore battery restrictions for Detecht

1. From the app drawer, tap Settings.
2. Select Manage Apps Battery Usage.
3. Tap Apps.
4. Tap Detecht, then tap No Restrictions.

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